RETURNS OR EXCHANGES

1. Refund Policy
   We are committed to ensuring that you are satisfied with your purchase. If you are not satisfied with your order, we offer a 14-day refund policy. Refunds are available for unused items returned within this period.
2. Eligibility
   Please note that the following items are not eligible for the refund policy:

Used or washed items

Items with damaged or missing labels and packaging
Specially customized or personalized items

3. Refund Request Process
   To request a refund, please follow the steps below:

Contact Customer Service: Within 14 days of purchase, please contact our customer service team by email or phone with your order number and the reason for the refund.

Get Refund Authorization: Our customer service team will review your request and send a refund authorization message and return address upon approval.

Returning the item: Please return the item to the address provided by customer service and keep the mailing receipt for subsequent inquiries.

Product Inspection: Once we receive the returned item, we will inspect it to confirm that it is eligible for a refund.
Refund processing: If the product meets the refund conditions, we will process the refund within 2 working days after confirmation, and the refund will be returned to the account originally paid.

4. Refund method
   The refund will be processed through your original payment method. For example:

If you pay by credit card, the refund will be directly returned to the credit card account.
If you use other payment platforms, the refund will be returned to the corresponding account.

5. Shipping costs
   When refunding, the original shipping costs are usually not refunded unless the return is due to product quality problems or wrong shipment.
6. Refund time
   The refund processing time is usually 2 working days, and the specific arrival time may vary depending on the processing speed of the bank and payment platform.
7. Example situation
   Quality problem: If the product has quality defects when received, you can apply for a full refund or exchange.
   Product mismatch: If the received product does not match the product you ordered, we will bear the round-trip shipping costs for you to ensure your shopping experience is worry-free.
8. Contact Us
   If you have any questions during the refund application process, please feel free to contact our customer service team:

Email: customersupport@kotacamp.com
Phone: +1 2533612251
We will serve you wholeheartedly and ensure that your issue is resolved in a timely manner.