HAVE QUESTIONS?

Welcome to kotacamp.com! To ensure that your shopping experience on our website is as pleasant and smooth as possible, we have established some basic terms and conditions. These terms are designed to provide you with clear information, answer your questions, and maintain the quality of our service. Please read the following terms carefully before purchasing:

Order processing time
All orders will be processed within 2 days of confirmation. Processing time may be delayed due to stock availability and holidays.

Shipping policy
We offer a variety of shipping options, and the specific shipping costs and times will be displayed at checkout. Please ensure that you provide the correct shipping address to avoid unnecessary delays.

Return and exchange policy
If you are not satisfied with your purchase, you can request a return or exchange within 14 days of receiving the product. The product must be in unused condition with original tags and packaging. Please refer to our return and exchange page for detailed procedures.

Payment method
We accept a variety of payment methods, including credit cards, debit cards and third-party payment platforms. All payment information is encrypted to ensure security.
Product information accuracy
We strive to ensure that product descriptions, prices and images are accurate, but errors may occur. If we find that the product information is incorrect, we will correct it in time and notify the customer if necessary.

Customer Privacy
We value the privacy and security of our customers. The personal information you provide is only used for order processing and customer service in accordance with our privacy policy.
Customer Service

If you have any questions or need further assistance, please feel free to contact us via email or online customer service. We will respond to you and provide support as soon as possible.
Thank you for choosing kotacamp.com. We look forward to providing you with quality menswear and excellent service!